818 lines
28 KiB
Text
818 lines
28 KiB
Text
************************************************************************
|
||
** NeoStats - IRC Statistical Services **
|
||
** Copyright (c) 1999-2003 NeoStats Group. All Rights Reserved. **
|
||
** This program and all associated documentation is free but **
|
||
** copyrighted software; see the file COPYING for details. **
|
||
** Homepage: http://www.neostats.net/ **
|
||
************************************************************************
|
||
|
||
Thank you for downloading NeoStats.
|
||
|
||
NeoStats is a powerful and extendable set of *services* for IRC. By
|
||
Services, we do not mean NickServ/Chanserv etc but additional services.
|
||
These additional services include things like StatServ which gives you
|
||
statistics on the number of users/operators/channels/servers, and
|
||
MoraleServ, which is a *fun* module, to send funny messages to users,
|
||
and utility modules. Some modules have a useful function on your
|
||
network, other modules are developed for fun, and to make your IRC
|
||
network more attractive to users (that's what it all about right?,
|
||
IRC users?)
|
||
|
||
With the release of 2.5 series of NeoStats, several changes have taken
|
||
place compared to the old version of NeoStats 2.0 series (don't ask me
|
||
what happened to versions 2.1, 2.2, 2.3 or 2.4, I don't know!)
|
||
|
||
A detailed list of changes can be found in the ChangeLog file, but a
|
||
brief summary is:
|
||
-ServiceRoots support
|
||
-External MOTD files
|
||
-Module segfault protection
|
||
-Cross IRCD support. Support for more IRCDs than just Unreal
|
||
-StatServ supports dumping Statistics to a HTML file for output
|
||
(the output of the HTML file is based on a template)
|
||
-Changes to the module API that make it nicer
|
||
-Channel Support!
|
||
-StatServ supports Channel Statistics now!
|
||
-Many bug fixes and changes to the internal NeoStats core
|
||
-Many updates to the various Modules
|
||
|
||
Visit http://www.neostats.net for the latest news and NeoStats updates.
|
||
|
||
Please read all documentation included with NeoStats carefully. The
|
||
documents contain all the information you need to get NeoStats running
|
||
on your network. These documents include README, and all the documents
|
||
in the doc directory.
|
||
|
||
-----------------------------------<>-----------------------------------
|
||
All documentation applies to version 2.5.6 and higher. For older
|
||
versions consult the documentation with that version or consider
|
||
upgrading. New versions of NeoStats have many new features and bug
|
||
fixes. We are not able to provide support for older versions of
|
||
NeoStats.
|
||
|
||
Following is a quick guide to the main NeoStats documentation:
|
||
|
||
README - This file. How to install and configure NeoStats
|
||
and support information.
|
||
DOCS/USERMAN - Manual for run time operation of NeoStats. You should
|
||
read this when you have NeoStats running for information
|
||
on how to use NeoStats.
|
||
DOCS/FAQ - Frequently Asked Questions about NeoStats.
|
||
RELNOTES - Release notes about the current version. This is
|
||
displayed during the installation process but you should
|
||
refer to it if you have problems.
|
||
ChangeLog - Information about what has changed between versions.
|
||
Consult this document for detailed information about the
|
||
changes. Additionally, some modules contain ChangeLogs
|
||
in their directories (e.g., dl/statserv) so you should
|
||
consult these documents as well.
|
||
README.kptool - Description and instructions for maintaining the
|
||
NeoStats Internal Database and Dynamic Configuration.
|
||
FOR ADVANCED USERS ONLY!
|
||
-----------------------------------<>-----------------------------------
|
||
|
||
Contents
|
||
--------
|
||
|
||
1. Installing and configuring NeoStats
|
||
1.1 General notes
|
||
1.2 Getting Started.
|
||
1.3 Running configure
|
||
1.4 Compiling NeoStats
|
||
1.5 Installing NeoStats
|
||
1.6 Setting up the neostats.cfg file
|
||
1.7 Compiling additional modules
|
||
1.8 Running NeoStats
|
||
1.9 Notes for upgraders
|
||
2. Support Information
|
||
2.1 Before contacting support
|
||
2.2 Where to get support
|
||
2.3 What to provide when requesting support.
|
||
3. Contributions
|
||
|
||
|
||
1. Installing and configuring NeoStats
|
||
--------------------------------------
|
||
|
||
This section explains how to install and configure NeoStats. We
|
||
recommend that you read this section in full before trying to install
|
||
NeoStats.
|
||
|
||
If you have any problems NOT addressed in this or other documents,
|
||
please see the Support section for how to contact us for help.
|
||
|
||
|
||
1.1 General notes
|
||
-----------------
|
||
|
||
All commands and filenames are case sensitive. This means that
|
||
NeoStats, neostats and NEOSTATS are all different things. When
|
||
typing commands you should use the same case as provided in this
|
||
file or things will not work correctly.
|
||
|
||
|
||
1.2 Getting Started
|
||
-------------------
|
||
|
||
First, you need to uncompress NeoStats. To do this type the following:
|
||
|
||
tar xvfz NeoStats2.5.x.tar.gz
|
||
|
||
This will vary depending on the version you run of NeoStats. Change the
|
||
x in NeoStats2.5.x.tar.gz to match your filename e.g.
|
||
|
||
NeoStats2.5.6.tar.gz
|
||
|
||
For systems that don't run a new version of tar you need to do this:
|
||
|
||
gzip -d NeoStats2.5.x.tar.gz
|
||
tar xvf NeoStats2.5.x.tar
|
||
|
||
1.3 Running configure
|
||
---------------------
|
||
|
||
We have two methods to configure NeoStats. Our Config script is the
|
||
quickest and easiest way to configure NeoStats.
|
||
|
||
To run Config, you must first change to the directory where you
|
||
uncompressed NeoStats. e.g.
|
||
|
||
cd ~/NeoStats2.5.5
|
||
|
||
Your prompt should look something like:
|
||
|
||
[user@host NeoStats2.5.5]
|
||
|
||
Now type:
|
||
|
||
./Config
|
||
|
||
Answer the questions and let the script configure everything for you.
|
||
If you choose to use Config, you can now skip to section 1.4 Compiling
|
||
NeoStats. If you require more control over the configuration, you should
|
||
run configure directly as detailed below.
|
||
|
||
The configure script has been changed compared to older releases and you
|
||
must now make sure you supply the right arguments to configure.
|
||
|
||
To run configure this, you must first change to the directory where you
|
||
uncompressed NeoStats. e.g.
|
||
|
||
cd ~/NeoStats2.5.5
|
||
|
||
Your prompt should look something like:
|
||
|
||
[user@host NeoStats2.5.5]
|
||
|
||
Now type:
|
||
|
||
./configure [options]
|
||
|
||
You should read below for the options you need to pass to configure.
|
||
|
||
Required settings:
|
||
------------------
|
||
|
||
IRCD Support:
|
||
To specify the IRCD you are compiling for. e.g.:
|
||
|
||
--enable-unreal31 - enable Unreal 3.1.x IRCD Support
|
||
|
||
--enable-unreal32 - enable Unreal 3.2.x IRCD Support
|
||
|
||
--enable-ultimate2 - enable Ultimate 2.x.x IRCD Support
|
||
|
||
--enable-ultimate3 - enable Ultimate 3.x.x IRCD Support
|
||
|
||
--enable-hybrid7 - enable Hybrid7 IRCD Support
|
||
|
||
--enable-neoircd - enable NeoIRCd IRCD Support
|
||
|
||
--enable-bahamut - enable Bahamut IRCD Support
|
||
|
||
--enable-mystic - enable Mystic IRCD support
|
||
|
||
--enable-quantum - enable Quantum IRCD support
|
||
|
||
--enable-viagra - enable Viagra IRCD support
|
||
|
||
--enable-ircu - enable Ircu support
|
||
IRCu support is experimental and may
|
||
not work correctly. If you run the
|
||
Nefarious or Asuka versions of IRCu,
|
||
you need to read and edit Ircu.h.
|
||
|
||
Note: at the time of release of this version of NeoStats Ultimate
|
||
3.x.x was still in alpha, it is possible that Ultimate3 compatibility
|
||
might break in future releases of Ultimate as it matures.
|
||
|
||
Optional settings:
|
||
------------------
|
||
|
||
Privilege System:
|
||
|
||
Originally, NeoStats was based on Operator Flags on a network. If you
|
||
had TechAdmin on Unreal, you were basically allowed full control of
|
||
Neostats. Now though, you can enable what is called External
|
||
Authentication. This allows different ways of the NeoStats Privilege
|
||
system. The currently available options are:
|
||
|
||
--enable-auth=sr
|
||
|
||
This enables a ServiceRoots option, which a user must be identified to
|
||
services (with the +r flag) and they will have full access to NeoStats.
|
||
|
||
If you do not specify --enable-auth then NeoStats reverts back to the
|
||
old NeoStats privilege system, where authentication is based on the
|
||
user's flags (+oOANs etc).
|
||
|
||
Modules Support:
|
||
|
||
NeoStats has an expanding set of modules. Some modules have their own
|
||
--enable options, while other modules do not. By default, no modules are
|
||
compiled. To enable a module at compile time (or multiple modules) use
|
||
the following option:
|
||
|
||
--enable-modules="module names"
|
||
|
||
NeoStats ships with the following modules:
|
||
|
||
ConnectServ --enable-modules="cs"
|
||
HostServ --enable-modules="hostserv"
|
||
LoveServ --enable-modules="loveserv"
|
||
MoraleServ --enable-modules="ms"
|
||
StatServ --enable-modules="statserv"
|
||
|
||
To compile multiple modules combine the enable-modules options together
|
||
as follows:
|
||
|
||
--enable-modules="statserv hostserv"
|
||
(this would enable the statserv and hostserv modules).
|
||
|
||
If you have downloaded additional modules from the NeoStats website,
|
||
DO NOT specify them in the enable-modules option. Each module has its
|
||
own configure script, and must be configured and installed after
|
||
NeoStats is installed. (See section 6 and the documentation with the
|
||
module).
|
||
|
||
Debugging:
|
||
|
||
Most users will never look at this option. It compiles NeoStats
|
||
with debugging turned on. I would only suggest using this if you
|
||
have problems and are about to fill out a bug form.
|
||
|
||
--enable-debug Enables Debugging
|
||
|
||
XWindows Configuration Tool:
|
||
|
||
To enable building of the configtool program (Needs X windows)
|
||
|
||
--enable-configtool
|
||
|
||
Enabling RAW command:
|
||
|
||
We strongly recommend against the use of this option. Use of RAW
|
||
commands can cause desync on your network and badly formatted commands
|
||
can crash your network. If you do enable this option, we will not
|
||
provide any support for your use of this command. Please do not contact
|
||
us for support of the RAW command.
|
||
|
||
--enable-raw
|
||
|
||
The configure script will then check to see if all necessary programs to
|
||
run NeoStats are installed on your system. A small note here, for those
|
||
of you who have emailed me paranoid, NeoStats DOES NOT actually check
|
||
your bank account balance, nor can it.
|
||
|
||
1.4 Compiling NeoStats
|
||
----------------------
|
||
|
||
Ok, you should now be back at a shell prompt, type:
|
||
|
||
make
|
||
|
||
it will go through the source and compile it into an executable
|
||
binary file. If you get some warnings, please ignore them -- we are
|
||
working on the warnings.
|
||
|
||
|
||
1.5 Installing NeoStats
|
||
-----------------------
|
||
|
||
If you are upgrading a working version of NeoStats. Please read section
|
||
1.9 Notes for Upgraders now.
|
||
|
||
With version 2.5.0 and higher, NeoStats needs to be "installed" into
|
||
its own directory. By default NeoStats will install into ~/NeoStats/
|
||
i.e. in your home directory e.g.
|
||
|
||
/home/fish/NeoStats/
|
||
|
||
If you wish to change the install location, please type
|
||
|
||
./configure --help
|
||
|
||
and follow the instructions on screen.
|
||
|
||
To install NeoStats type:
|
||
|
||
make install
|
||
|
||
This will create the necessary files, and copy them to the
|
||
installation directory.
|
||
|
||
|
||
1.6 Setting up the neostats.cfg file
|
||
------------------------------------
|
||
|
||
Now you should change to the installation directory (~/NeoStats/, or
|
||
whatever you specified in ./configure) e.g.
|
||
|
||
cd ~/NeoStats
|
||
|
||
Your prompt should look something like:
|
||
|
||
[user@host NeoStats]
|
||
|
||
Once in this directory, you need to create a configuration file. You
|
||
should now run the makeconf script and answer the questions:
|
||
|
||
./makeconf
|
||
|
||
You must edit neostats.cfg to check that everything is set the way you
|
||
want it before NeoStats will run. You can do this with:
|
||
|
||
pico neostats.cfg
|
||
|
||
All the options are described below and in the neostats.cfg file. Once
|
||
you are done editing the file save it.
|
||
|
||
If using pico as in the previous example, press Ctrl-X then hit Y and
|
||
enter to save the file.
|
||
|
||
NOTE: some additional modules have additional configuration options that
|
||
must be specified in the neostats.cfg file. Please see the documentation
|
||
for the individual modules for any configuration options.
|
||
|
||
The available options for the main NeoStats distribution are described
|
||
below.
|
||
|
||
Each of the options has an indicator as follows:
|
||
[REQUIRED] - must be set or NeoStats will not run
|
||
[RECOMMENDED] - optional but may cause problems if not set
|
||
[OPTIONAL] - optional and the feature will be disabled if not set
|
||
[DISCOURAGED] - may cause undesirable side effects if enabled
|
||
|
||
IRCD Linking Configuration Options
|
||
----------------------------------
|
||
|
||
SERVER_NAME <hostname> [REQUIRED]
|
||
Specifies the name of the NeoStats Server as it will appear on
|
||
the network. e.g.
|
||
|
||
SERVER_NAME stats.neostats.net
|
||
|
||
When NeoStats links, it will appear as stats.neostats.net.
|
||
|
||
SERVER_PORT <port number> [REQUIRED]
|
||
Specifies the port to connect to on the IRC Server e.g.
|
||
|
||
SERVER_PORT 6667
|
||
|
||
When connecting, NeoStats will connect to port 6667
|
||
|
||
CONNECT_TO <ip address> [REQUIRED]
|
||
Specifies the IP address to connect to. e.g.
|
||
|
||
CONNECT_TO 127.0.0.1
|
||
|
||
This will force stats to connect to 127.0.0.1
|
||
|
||
CONNECT_PASS <link password> [REQUIRED]
|
||
Specifies the password used to connect. This must match your C/N
|
||
lines in your IRCD configuration e.g.
|
||
|
||
CONNECT_PASS linkpass
|
||
|
||
Send "linkpass" as the password to connect
|
||
|
||
SERVER_INFOLINE <info line> [REQUIRED]
|
||
Specify the description of the server that
|
||
appears when you do /links e.g.
|
||
|
||
SERVER_INFOLINE Network Auxiliary Services
|
||
|
||
SERVER_NUMERIC <numeric> [RECOMMENDED]
|
||
Specify the numeric of the server to send on connect.
|
||
This must be a value between 1 and 254, and must not be in use by
|
||
any other IRC server on the network.
|
||
Currently only Unreal IRCd uses this option.
|
||
|
||
SERVER_NUMERIC 1
|
||
|
||
STATSERV_NETNAME <network name> [REQUIRED]
|
||
Your network name, if unknown refer to your network file. Does not
|
||
apply to all IRCDs e.g.
|
||
|
||
STATSERV_NETNAME neostats
|
||
|
||
For irc.neostats.net
|
||
|
||
NeoStats Configuration options
|
||
------------------------------
|
||
|
||
NEOSTAT_HOST <host> [REQUIRED]
|
||
Specifies the Hostname that NeoStats comes from Some people like to
|
||
make it the same as the Services host (e.g., services.neostats.net)
|
||
or one just for NeoStats (e.g., stats.neostats.net) e.g.
|
||
|
||
NEOSTATS_HOST stats.neostats.net
|
||
|
||
The bot will appear as NeoStats!user@stats.neostats.net
|
||
|
||
NEOSTAT_USER <user> [REQUIRED]
|
||
Specifies the User/ident of the NeoStats Bot (the part before the
|
||
@host) e.g.
|
||
|
||
NEOSTATS_USER neo
|
||
|
||
The bot will apear as NeoStats!neo@Host
|
||
|
||
SERVICES_CHAN #<channel name> [REQUIRED]
|
||
Specify the channel that all bots on NeoStats
|
||
will automatically join, and echo out any
|
||
important information e.g.
|
||
|
||
SERVICES_CHAN #services
|
||
|
||
Makes NeoStats, and all the other bots join #services channel on
|
||
start-up/load.
|
||
|
||
NO_LOAD [YOU MUST REMOVE THIS]
|
||
If this is in the neostats.cfg your NeoStats WILL NOT START UP. To
|
||
disable this simply comment this line out. e.g.
|
||
|
||
NO_LOAD <- NeoStats will not load.
|
||
|
||
#NO_LOAD <- NeoStats will load.
|
||
|
||
WANT_PRIVMSG [NOT RECOMMENDED]
|
||
Specify if the bots should send all messages as privmsgs or as
|
||
notices (Most Services use notice) e.g.
|
||
|
||
WANT_PRIVMSG
|
||
|
||
If present, will send all messages as privmsgs (if commented out,
|
||
it will send as Notices) *NOTE:* This option Violates IRC RFC, and
|
||
can cause flooding problems on your network. Its NOT recommended.
|
||
|
||
RECONNECT_TIME <seconds> [RECOMMENDED]
|
||
If NeoStats server gets split from the network, how long to wait
|
||
before attempting to reconnect to the network. A value of 0 will
|
||
cause NeoStats to shutdown and not attempt to reconnect. e.g.
|
||
|
||
RECONNECT_TIME 10
|
||
|
||
Specifies wait 10 seconds before trying to reconnect
|
||
|
||
RECONNECT_TIME 0
|
||
|
||
Tells NeoStats to never reconnect to the network
|
||
|
||
If not specified, NeoStats will default to 10 seconds.
|
||
|
||
ONLY_OPERS [OPTIONAL]
|
||
Restrict NeoStats and StatServ to opers use only.
|
||
If not specified, users will have some access to NeoStats
|
||
and StatServ commands. e.g.
|
||
|
||
ONLY_OPERS
|
||
|
||
Only opers may use NeoStats and StatServ.
|
||
|
||
BINDTO [OPTIONAL]
|
||
Make NeoStats bind to a particular IP Address. If not
|
||
specified NeoStats will attempt to find this address
|
||
itself. e.g.
|
||
|
||
BINDTO 203.203.123.12
|
||
|
||
All outgoing connections from NeoStats will originate from this
|
||
IP address.
|
||
|
||
LOGFILENAMEFORMAT <format> [OPTIONAL]
|
||
Defines the format for dated log files. This allows you to choose
|
||
what date format is used for log file names when they are rotated at
|
||
midnight. The option uses the parameters passed to strftime so you
|
||
can use any options valid for that function. Common ones are:
|
||
%a Abbreviated weekday name
|
||
%A Full weekday name
|
||
%b Abbreviated month name
|
||
%B Full month name
|
||
%d Day of month as decimal number (01 <20> 31)
|
||
%m Month as decimal number (01 <20> 12)
|
||
%y Year without century, as decimal number (00 <20> 99)
|
||
%Y Year with century, as decimal number
|
||
|
||
Examples using 30 September 2003 as the date:
|
||
For NeoStats0930.log:
|
||
|
||
LOGFILENAMEFORMAT %m%d
|
||
|
||
For NeoStats20030930.log:
|
||
|
||
LOGFILENAMEFORMAT %Y%m%d
|
||
|
||
If not defined, default is "-%m-%d" i.e. NeoStats-09-30.log
|
||
|
||
SETSERVERTIMES <INTERVAL> [OPTIONAL]
|
||
Cause NeoStats to sync server times at the given interval
|
||
INTERVAL is an integer representing the number of hours
|
||
|
||
Examples
|
||
|
||
SETSERVERTIMES 24
|
||
|
||
Cause NeoStats to sync server times every 24 hours
|
||
If not present, NeoStats will not sync times.
|
||
This option only works on Unreal servers and defaults to
|
||
a sync interval of 24 hours. Enabling this option will also
|
||
cause NeoStats to sync servers when it first joins the
|
||
network.
|
||
|
||
Module Configuration Options
|
||
----------------------------
|
||
|
||
LOAD_MODULE <module name> [OPTIONAL]
|
||
what module to load at start-up. e.g.
|
||
|
||
LOAD_MODULE statserv
|
||
|
||
Will load up StatServ at boot
|
||
|
||
Multiple instances of LOAD_MODULE may be specified
|
||
|
||
ExtAuth Configuration Options
|
||
-----------------------------
|
||
|
||
If you have enabled the ServiceRoots authentication module, then these
|
||
additional configuration options are available:
|
||
|
||
SERVICE_ROOTS <nick!user@host> [OPTIONAL]
|
||
Who should get access to NeoStats regardless of their O line flags.
|
||
You can specify this option up to 10 times to specify different
|
||
nicks who will be allowed this privilege. e.g.
|
||
|
||
SERVICE_ROOTS fish!?Fish@*.neostats.net
|
||
|
||
Will give "fish" access to NeoStats Privileged commands if fish has
|
||
Umode +r and comes from the specified hostname and ident.
|
||
|
||
1.7 Compiling additional modules
|
||
--------------------------------
|
||
|
||
If you have downloaded other NeoStats modules e.g. OPSB, you should now
|
||
install them. If you are upgrading NeoStats, you must rebuild all other
|
||
separate modules to work with the new version of NeoStats. See the
|
||
documentation with these modules for instructions on building and
|
||
installing them.
|
||
|
||
1.8 Running NeoStats
|
||
--------------------
|
||
|
||
NeoStats is now configured and installed.
|
||
|
||
Before running NeoStats you must make sure that your server(s) have C:
|
||
N: and U: lines for your NeoStats server.
|
||
I WILL NOT ASSIST YOU WITH ADDING C: N: AND U: LINES TO YOUR SERVER,
|
||
YOU SHOULD READ THE IRCD DOCUMENTATION IF YOU DO NOT KNOW HOW TO DO
|
||
IT!!! DO NOT CONTACT US ABOUT C: N: and U: Lines
|
||
|
||
Once your C/N/U lines are setup, you need to start NeoStats. You should
|
||
change to the directory where NeoStats in installed e.g.
|
||
|
||
cd ~/NeoStats
|
||
|
||
Then to run NeoStats type:
|
||
|
||
./neostats
|
||
|
||
It should link and sync with your server in a matter of seconds.
|
||
|
||
Please now read USERMAN for details on how to operate NeoStats from an
|
||
IRC Client.
|
||
|
||
If anything goes wrong, there *might* be an error message in the log
|
||
files. Have a look in ~/NeoStats/logs/NeoStats.log it might give you a
|
||
clue to what's wrong! NeoStats might also send a wallops to the network
|
||
about what went wrong. Check the status window of your IRC client.
|
||
|
||
There are some command line options for NeoStats that you may find
|
||
useful:
|
||
|
||
-h will display a help screen showing these options.
|
||
-v will display the version number
|
||
-r Enable recv.log
|
||
-d 1-10 Enable debugging output 1= lowest, 10 = highest
|
||
-n Do not load any modules on startup
|
||
-q Quiet start - for cron scripts
|
||
-f Do not fork into background (for debugging)
|
||
|
||
To use these options, add the option(s) you require when you run
|
||
NeoStats, e.g.:
|
||
|
||
./neostats -h
|
||
|
||
Note: although you can combine most of these options, -v (version)
|
||
and -h (help) will return information to you and NeoStats will not
|
||
process any other options you pass.
|
||
|
||
|
||
1.9 Notes for upgraders
|
||
-----------------------
|
||
|
||
If you are upgrading from an older version we recommend that you backup
|
||
the current version first.
|
||
|
||
If you are running crontab for NeoStats, we recommend that you disable
|
||
this before making the upgrade so that cron does not start up an older
|
||
versopn while you are working on the upgrade.
|
||
|
||
Make sure that NeoStats is not running. In an IRC client connected to
|
||
your network type:
|
||
|
||
/msg NeoStats shutdown Upgrade
|
||
|
||
NeoStats will save important information so wait for this to finish.
|
||
|
||
To make the backup go to your home directory and type:
|
||
|
||
cp NeoStats NeoStatsBackup -r
|
||
|
||
If you fail to perform this backup and the upgrade causes you problems,
|
||
you might lose all NeoStats information.
|
||
|
||
We also recommend rebuilding any additional modules after upgrading
|
||
NeoStats. You may not need to upgrade the additional module, just
|
||
rebuild and reinstall it after the make install in Step 1.4 above.
|
||
|
||
If after upgrading, NeoStats crashes when loading one of your modules
|
||
e.g. OPSB, this usually means that you did not rebuild the module for
|
||
the latest version of NeoStats.
|
||
|
||
If you do run into problems upgrading and need to restore your backup,
|
||
you can do so by going to your home directory and typing:
|
||
|
||
cp NeoStatsBackup NeoStats -r
|
||
|
||
Your old modules will also be restored along with the old version of
|
||
NeoStats so there is no need to rebuild them for a restore.
|
||
|
||
|
||
-----------------------------------<>-----------------------------------
|
||
|
||
2 Support Information
|
||
---------------------
|
||
|
||
2.1 Before contacting support
|
||
-----------------------------
|
||
|
||
** IMPORTANT - PLEASE READ BEFORE CONTACTING US **
|
||
|
||
In order that we can dedicate time to developing NeoStats and can
|
||
address support issues quickly, there are some ways you can help to
|
||
reduce unnecessary support calls to the NeoStats team.
|
||
|
||
First, check you are using the latest release version of NeoStats as
|
||
found on the NeoStats download page. It could be that your problem is
|
||
fixed or your suggestion implemented in the latest version. We are not
|
||
able to provide support for older versions of NeoStats than the current
|
||
release.
|
||
|
||
We provide no support for SVN snapshots whether released on the web site
|
||
or not. If you have downloaded a SVN snapshot and are having problems,
|
||
you should revert back to your previous working version or if this is
|
||
your first installation, the current release build as indicated on the
|
||
web site. Please do not contact us about problems with SVN versions. We
|
||
will advise users occasionally to try a SVN snapshot to fix a problem,
|
||
but as we do not put our SVN versions through extensive testing, there
|
||
might be new bugs or problems.
|
||
|
||
We may occasionally provide a custom modification to resolve a problem.
|
||
Other than in this event, we provide no support for modified versions of
|
||
NeoStats. If you have modified NeoStats in any way and experience problems,
|
||
you should only contact us if you can reproduce the problem with an
|
||
unmodified version. We are not able to support modifications to NeoStats
|
||
made by others.
|
||
|
||
Before contacting us with a problem or a bug, please make sure you have
|
||
read all the documentation provided. You should then check the web site
|
||
bug list and search the forums to see if your problem has already been
|
||
reported and if a solution has been posted.
|
||
|
||
Before sending us a suggestion, you should check the forums carefully to
|
||
see if your suggestion has already been made and if the NeoStats team
|
||
have decided to implement it or not. The use of the "Search" feature on
|
||
the forums is a great way to quickly get answers to your problem if
|
||
other users have already encountered the issue.
|
||
|
||
You do not have to read all the messages to find out if your issue has
|
||
already been discussed. The message board has a search function so
|
||
you can quickly check to see if there is a discussion on your problem.
|
||
|
||
NeoStats Group are only able to help with issues affecting NeoStats.
|
||
We are not able to help set up your IRC Server or Services on your
|
||
network (including the setup of C: N: and U: lines) so please don't
|
||
ask us. If you have a question about your IRC Server or Services
|
||
package, please check the documentation that came with them and contact
|
||
their team if you still need assistance.
|
||
|
||
The RAW command is an unsupported command. If you need help using it,
|
||
you should probably not be using it. Please do not ask us for help
|
||
on the RAW command.
|
||
|
||
Thank you.
|
||
|
||
|
||
2.1 Where to get support
|
||
------------------------
|
||
|
||
You can get support for NeoStats in a number of different ways so choose
|
||
the one that suits you best.
|
||
|
||
* Bug reporting system
|
||
A new bug reporting section has been introduced and you can check this
|
||
to see if there are any known bugs in NeoStats and find out when they
|
||
are fixed. Soon you will be able to report bugs using this system.
|
||
For the bug tracking system, visit:
|
||
|
||
http://bugs.neostats.net/index.php
|
||
|
||
* Message boards available at:
|
||
|
||
http://www.neostats.net/boards/
|
||
|
||
* The NeoStats IRC support channel at:
|
||
|
||
server: irc.irc-chat.net
|
||
channel: #neostats
|
||
|
||
Be warned that we are not always available on the channel to help you.
|
||
There is a bot there called neoserv that contains the latest bugs and
|
||
support information (duplicated from the NeoStats board).
|
||
|
||
2.2 What to provide when requesting support
|
||
-------------------------------------------
|
||
|
||
It always helps to provide as much information as possible about your
|
||
environment when asking for help. Please make sure you include at least
|
||
the following information:
|
||
|
||
Operating system version (i.e., Redhat 7.0, Mandrake 9.1 etc)
|
||
gcc version (found via gcc -v)
|
||
Version of NeoStats you are using and if the problem is with a
|
||
module, the version of the module (found via /msg neostats modlist)
|
||
The type of IRCD you are attempting to connect to (and version
|
||
number)
|
||
|
||
We may request that you enable debugging and submit us the results of
|
||
debugging. To enable Debugging, use the following command to start
|
||
NeoStats:
|
||
|
||
./neostats -d 9 -r
|
||
|
||
When it crashes, or the bug has been reproduced, send us:
|
||
|
||
logs/NeoStats.log
|
||
logs/recv.log (if it exists, You may wish to edit the first few
|
||
lines of the file to remove the link password)
|
||
|
||
This will help us to be able to reproduce the bug and create a fix for
|
||
it.
|
||
|
||
-----------------------------------<>-----------------------------------
|
||
|
||
3. Contributions
|
||
----------------
|
||
|
||
Want to Help us?
|
||
|
||
We are always looking for help.
|
||
|
||
Currently, what we really are looking for is people to help us out with
|
||
translating our documentation and of course, other people that can code
|
||
in C to help us with development.
|
||
|
||
We hope to shortly provide a Module Programmers Guide to help those
|
||
people out there take advantage of NeoStats and write their own
|
||
extensions (or Modules) for NeoStats.
|
||
|
||
If you would like to help out, See Support Information above for details
|
||
on how to contact us.
|
||
|
||
-----------------------------------<>-----------------------------------
|
||
|
||
************************************************************************
|
||
** This document was last updated on October 6th, 2003 by M and is **
|
||
** on documents originally created by Shmad and Fish. **
|
||
************************************************************************
|